Privacy Policy

Fortix Energy Pty Ltd (ABN 48 623 571 902) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Complete a contact or quote request form
• Subscribe to our newsletter
• Engage our renovation or design services
• Communicate with us via email, phone, or in person

The types of personal information we collect may include:

• Name and contact details (email address, phone number, postal address)
• Property details relevant to your renovation project
• Payment and billing information
• Communication preferences
• Any other information you choose to provide

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver our renovation and design services
• Process payments and manage contracts
• Send project updates and relevant communications
• Improve our services and customer experience
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Trusted service providers who assist in our operations (subject to confidentiality agreements)
• Professional advisors such as lawyers and accountants
• Government authorities when required by law
• Suppliers and subcontractors directly involved in your project

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookies Policy.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Project-related documentation may be retained for up to seven years for warranty and legal purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]
Address: Level 4, 127 Creek Street, Brisbane QLD 4000, Australia